With so many options in commercial carpet, tile & grout and rug cleaning services, it is no longer about prices, specials or having great equipment to set one company apart from another. Expert stands alone in its unique size to provide the “professionalism” of a large, established firm, with the personal touch and feel of a small family run company.
It is about the whole experience.
It often starts with a great referral or information seen on the web. Then, a very informative, friendly, and efficient conversation with our office staff who can answer your questions and book an appointment. The owner, Jim, is even available for questions or to give on site estimates and inspections if needed (IICRC Master Cleaner/Restorer with 25 years experience.) Appointment reminder calls, small arrival “windows”, and a call by the crew on the way to your commercial location will keep you informed and not wondering when we will arrive. Consistent and thorough work is performed by just a handful of friendly, trained, professional men (these technicians are often requested over and over again by their happy customers.) They will pre and post inspect the job with you, acknowledging all areas of concern. Finally, a follow up call from Tracy or Jim himself a couple days after the work has been completed, to make sure you were happy with the experience and the cleaning results. If not, they will do whatever it takes to make things right.
Our businesses are a very professional and time-sensitive location. It matters who we let into this space. Expert understands this. They truly appreciate your business and trust.
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