Frequently Asked Questions (FAQ)

What method of cleaning do you use?

As professionals we are trained in using a variety of cleaning methods. We normally use the method recommended/required by the carpet manufacturer. In most cases this will be hot water extraction, also known as steam cleaning. Sealers can be sprayed on carpets to resist stains and minimize damage.

Can you remove pet urine spots and stains from my carpet?

Urine spot restoration can be a complicated procedure. The type of carpet and the degree of contamination greatly affects the outcome. Often we are able to achieve very satisfactory results using new topical solutions and treatments.

Will cleaning cause my carpet to re-soil faster?

No. We use the best cleaning solutions and cleaning procedures. Our solutions are formulated to not cause re-soiling and our procedures leave minimal residue, leaving your carpet soft and clean.

Does cleaning remove the stain protection from my carpet?

No. The primary cause of loss of carpet protector is the daily foot traffic and use of the carpet. Carpet protector is a clear coating on a flexible fiber. Over time, the flexing of the carpet fibers will cause the protector to flake off.

Is it a good value to restore the carpet protection?

Yes. The fiber manufacturers put protector on the carpets to resist soiling. Protector wears off due to normal use. Restoring the protector will keep your carpets looking clean longer.

Why are your prices higher than the coupons I receive in the mail?

Carpet cleaning is not a commodity. Service, quality and expertise will vary. In most cases you get what you pay for. We also believe in straight forward pricing and do not have hidden charges.

Are your cleaning solutions safe for my family?

Yes. We are very aware and concerned about using the safest products in your home. At your request, we will gladly provide you with safety information about any of the products we use in your home.

How often should I have my carpets cleaned?

The carpet mills recommend annual professional cleaning for residential carpets. The other variables you should consider are the color and style of your carpet, amount of use, and any health related concerns of family members.

Does your cleaning fulfill the warranty requirements for my carpet?

Yes. The technician training, method of cleaning, equipment, and cleaning solutions all fulfill carpet warranty cleaning requirements.

Email or Stop By!

Yes. We first identify the fiber type and construction of the rug and then test the color fastness of the dyes to assure no bleeding.
All rugs are first thoroughly dusted and vacuumed before being shampooed, surface cleaned or immersed in the gentle rug spa. The rugs are then rinsed and spun dry in the centrifuge, removing all cleaning solutions and water. After being hung to dry, the rug is rolled up, bagged and or wrapped.
Our products are all natural plant based and completely wool safe!
Even though your carpets or rugs do not seem dirty, they still need to be professionally cleaned and maintained. Dark colors, patterns and textures on area rugs do a good job of hiding abrasive soils, oils and pollutants. Dust and debris that settle on hard surface floors usually end up trapped deep inside the carpet or rug fibers. Traditional vacuums and rented cleaning machines (even many truck powered) are unable to remove this embedded soil and contaminants.
We recommend a deep cleaning every 12-24 months depending on the amount of traffic on the rug. Residential rugs in your home may not require a cleaning until closer to 24 months but most commercial rugs need to be cleaned every 12 months.